Question 1

What is the regulatory status of the LUMIARA PRO LED Mask?

Accepted Answer

Regulatory status can vary by market. We disclose available documentation per region and can provide current filing details through support before you purchase.

Question 2

Is the treatment painful?

Accepted Answer

Not at all. LED light therapy is completely non-invasive and painless. Most users describe a gentle warmth during the 10-minute session. There is no UV light involved.

Question 3

How long until I see results?

Accepted Answer

Most shoppers evaluate changes over 6–12 weeks of consistent use. Results vary by skin condition, routine adherence, and product fit.

Question 4

Can I use it with my existing skincare?

Accepted Answer

Yes. In most routines, use the mask on clean, dry skin and apply leave-on products afterward unless your clinician advises otherwise.

Question 5

How does it differ from professional treatments?

Accepted Answer

Professional treatments are clinician-delivered and protocol-specific. LUMIARA is designed for at-home consistency with transparent specs, guided routines, and a lower per-session cost over time.

Question 6

How long does shipping take?

Accepted Answer

US Standard shipping typically takes 5–8 business days and US Express takes 2–3 business days. Canada, UK/EU, and other international zones have longer windows shown at checkout.

Question 7

Do you ship internationally?

Accepted Answer

Yes. We currently ship to the United States, Canada, the United Kingdom, selected EU countries, and additional international destinations listed at checkout.

Question 8

Can I track my order?

Accepted Answer

Yes. Once your order ships, you'll receive a shipping confirmation email with a tracking number and a link to track your package in real-time.

Question 9

What is your return policy?

Accepted Answer

We offer a 60-day money-back guarantee on all products. If you're not completely satisfied, return the product in its original packaging for a full refund. No questions asked.

Question 10

What does the warranty cover?

Accepted Answer

LUMIARA devices are covered by a manufacturer warranty for defects in materials and workmanship, including LED failure, charging issues, and structural defects. Contact our support team for warranty details specific to your product.

Question 11

How do I initiate a return?

Accepted Answer

Email us at support@lumiara.com or use the Contact Us form. We'll arrange a return label within 48 hours. Refunds are processed within 5–7 business days of receiving the returned item.

Frequently Asked Questions

Product

Orders & Shipping

Returns & Warranty

Still have questions?

Frequently Asked Questions

Product

Orders & Shipping

Returns & Warranty

Still have questions?